‘Moving Beyond Paperwork-Putting Pieces Together’
The world has been circling for over a year now having to deal with the impact of COVID-19. I saw it written in an article recently, ‘COVID-19, 2020, 2021 and beyond.’ The implications were that since 2020 and now almost half way through 2021, everyone on this planet has in some way been impacted by the world-wide pandemic. It must be noted, however, that some have been impacted more than others, and as time continues to pass it has become clear things are not going back to pre-covid any time soon. What has also crystalized is the urgency to outreach to children, youth, adults and families as we continue to feel the effects of so many changes to our daily lives.
‘Communimetrics Is The Work’
Too often, information gathering, specifically assessments, is done to satisfy the ‘paperwork’ requirement. Rarely is it used to lead & guide treatment process. Data gathered using assessments instead are the barometers of whether interventions are working and are done at incremental periods, most often for re-authorization purposes. However, what if we could meaningfully connect information gathering to the work itself?
Well, this is where communimetrics or the use of the TCOM/CANS Tools can play an important role. Transformational Collaborative Outcomes Management or TCOM is a philosophical approach to human-service delivery in development of a “shared vision”–helping individuals achieve the overall goal of health and wellness, successfully navigating complex systems of care.
One of the most used TCOM Tools is the Child Adolescent Needs & Strengths, or CANS, in serving children/youth & their family who have complex challenges. The CANS is where the information is gathered from meaningful conversations by those in ‘professional helper’ roles. It is during this rapport building process that ‘people’ we are serving share the ‘What?’ is going on in their lives. This is where discovering specific needs will be targeted during treatment. However, it is also important understanding any background needs or the ‘Why?’ behind the challenges. An example of a background need is trauma. Next leads the work to the ‘How?’ connected with individualized care planning.
Transformational Care Planning- ‘How’ Connected To Paperwork
Us as professional ‘helpers’ want to accomplish much more than just completing paperwork, even though it is a mandatory part of the job. Many, if not all, of those choosing to serve in the human-services field want to make a difference in the lives of those we serve. The ‘differences’ we make can have such transformational reach well beyond the time spent in treatment. ‘How can assessments become the work, leading to transformational care planning?’
When we think of transformation it is not just meeting needs, but increasing overall well-being moving towards ‘self-actualization’ as outlined with Abraham Maslow’s ‘Hierarchy of Needs’ pyramid. Our work is also supporting access to quality care. However, even with the passing of the Mental Health Parity and Addiction Equity Act of 2008, or MHPAEA, there are often still many barriers, especially around areas like access, cost, and lack of providers which impact overall health & wellness. So, there is a strong need for cost-efficient and effective treatment options to achieve mental health and wellness.
Person-Centered Intelligence Solutions (P-CIS), pronounced pieces (P-CIS) can help to support individualized transformational care planning, especially in response to today’s world impacted by COVID. Opeeka has developed P-CIS, a revolutionary outcomes management software designed to measure assessment responses in real-time and over-time to effectively transform health assessments into actionable treatment plans and care plans. Most electronic systems only store data (clinical assessments, progress notes) and provide monitoring in intervals such as months, authorization cycles or at discharge.
However, if assessments are monitored in ‘real-time’ then interventions can be responsive to meet needs which leads to more successful treatment outcomes. Additionally, the incorporation of using or building strengths in care planning aligns with Maslow’s self-actualization, utilizing ‘talents, capabilities and potentialities’ in fulfillment of their best potential of self. Since many children/youth, adults and families are attached to systems (education, medical, legal, mental health, spiritual, child-welfare, community) a team or ‘care-circle’ can actively support treatment. Person-Centered Intelligence Solutions or P-CIS ensures everyone is on the same-page sharing in real-time information about the ‘what, why and how’ to achieve transformational outcomes.