
My team works to evaluate whether mental health programs make an impact on people’s lives. I lead a team of data sheros, and one thing I drill into my gals is that no soldier should ever be left on the battlefield. One common mistake early coders or even experienced coders make is not tracking every data point.

Engaging children and families who are un-served and under-served often entails overcoming a number of obstacles which have prevented prior successful treatment. To benefit from care, youth and families must 1) recognize a need exists, 2) decide to seek help, and 3) find and access appropriate care.

As a consultant helping to evaluate mental health care programs, I am often challenged to assist providers in developing a definition of success for their program. Harder still is for a provider to identify a definition of success for a participant of their program. And the most challenging is often defining indicators of participant improvement toward success.

We have all heard of business intelligence or BI solutions, but what is a client intelligence or CI solution? A simple internet search will produce a variety of “consumer intelligence”, “customer intelligence” and “client intelligence” systems – all aimed at helping businesses understand how their customers, clients and consumers make decisions.

Every day, across the country, mental health workers are filling out assessments. Every minute, the mountain of information on individuals of all ages is growing. Their stories, caught in multiple choice sized chunks, are being held in bits and pieces, on 8.5 x 11 papers and digital forms, in file cabinets and on secure network drives, in offices and in the cloud. Why? For what end?